Privacy Policy

1. Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Sign up for our email newsletter or promotional communications
• Subscribe to SMS/text message alerts
• Submit a contact form or inquiry through our Site
• Make a reservation through our integrated reservation platform
• Interact with us on social media

This information may include your name, email address, phone number, party size, date/time preferences, and any special requests or dietary needs you share with us.

Information Collected Automatically

When you visit our Site, we and our third-party service providers may automatically collect certain information, including:

• Device type, browser type, and operating system
• IP address and approximate geographic location
• Pages visited, time spent on pages, and navigation paths
• Referring website or source that directed you to our Site
• Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To send you marketing emails, newsletters, and promotional offers (with your consent)
• To send SMS/text alerts about specials, events, or reservation confirmations (with your consent)
• To process and manage table reservations
• To respond to your inquiries and provide customer service
• To improve our Site, menu offerings, and overall guest experience
• To analyze Site traffic and usage trends using analytics tools
• To deliver targeted advertisements through social media platforms
• To comply with legal obligations

3. Third-Party Services

We use the following third-party services that may collect information about you:

• Google Analytics: Collects anonymized browsing data to help us understand how visitors use our Site.
• Meta Pixel (Facebook/Instagram): Tracks conversions from our social media advertisements and helps us deliver targeted ads.
• Reservation Platform: We use a third-party reservation service to manage table bookings. When you make a reservation, your information is processed by that platform under its own privacy policy.
• Payment Processing: We do not collect or store payment card information on our Site. All online payment transactions are handled by third-party processors.

4. Email and SMS Communications

If you subscribe to our email list or SMS alerts, you consent to receiving marketing communications from us. You may opt out at any time by:

• Clicking the “unsubscribe” link at the bottom of any marketing email
• Replying “STOP” to any SMS/text message
• Contacting us directly at support@chosvb.com

We comply with the CAN-SPAM Act for email communications and the Telephone Consumer Protection Act (TCPA) for SMS communications. Message and data rates may apply to SMS alerts. Message frequency varies.

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and to collect usage data. We use the following types of cookies:

• Essential Cookies: Required for basic Site functionality (e.g., session management).
• Analytics Cookies: Used by Google Analytics to collect anonymized usage data.
• Advertising Cookies: Used by the Meta Pixel to track ad performance and deliver relevant ads on Facebook and Instagram.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With third-party service providers who assist us in operating the Site, subject to their own privacy policies
• To comply with applicable laws, regulations, or legal processes
• To protect the rights, property, or safety of Chos Kitchen + Bar, our guests, or others
• In connection with a merger, acquisition, or sale of assets

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Email subscriber data is retained until you unsubscribe.

9. Your Privacy Rights

We respect your privacy and will make reasonable efforts to honor requests to access, correct, or delete your personal information. To submit a request, please contact us using the information below. If you are a resident of a state with applicable privacy laws, you may have additional rights.

10. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise any privacy rights, please contact us at: